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Skype : The Sweet Mercerie

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• Identification
Company name   Glamour Vintage
Legal status and capital   Unipessoal LDA
Manager last name   Solin
Manager first name   Djelani
Head office   rua de Fontiscos 789
Zip code   4780-470
City   Santo Tirso
Country   Portugal
Phone   00351 252 857 301
E-mail   contact@thesweetmercerie.com
Web site   www.TheSweetMercerie.com
Intracommunity VAT No.   PT509785638
Hébergeur du site   Doyousoft
17 Place Pierre Sémard
34500 Béziers
0467364153

The online shop of the site TheSweetMercerie.com side was organized by the company Glamour Vintage Unipessoal LDA who is the operator of this site.

Any order taking for on a product appearing within the online shop TheSweetMercerie.com involves the preliminary acceptance of the present general conditions.

Accordingly, the client recognizes to be perfectly informed about the fact that his agreement concerning the contents of the present general conditions does not require the handwritten signature of this document, as far as the customer wishes to order on-line products presented within the framework of the shop of the Web site.

The consumer has the faculty to save or to print the present general conditions, being specified that both the back-up and the printing of this document are on it’s own responsibility, as this general terms can be corrected or changed. In this case, the applicable conditions will be the ones current on the site in the order date.


I - Identification of the Society


Glamour Vintage Unipessoal LDA
Rua de Fontiscos N°789
4780-470 Santo Tirso, PORTUGAL

Tel: 00351 252 857 301

EMAIL contact@thesweetmercerie.com

N° IVA : 509785638


II - Products

Products proposed for sale are the ones described on the site. The company Glamour Vintage via the site TheSweetMercerie.com brings the biggest care in the presentation display and the description of these products to satisfy at best the information of the Customer. In case of non-compliance of the product delivered compared with his description on the site, the customer can either, exercise his right to withdraw, or to operate the guarantee of conformity of the company Glamour Vintage via the site TheSweetMercerie.com which will proceed, where necessary, or in the exchange or in the refund of the price (in whole or in part) charged.

TheSweetMercerie.com sells the fabric by multiple of 50 cms by width, (example : 1 = 50 cms, you will receive 50 cms on width)

The company Glamour Vintage via the site TheSweetMercerie.com respects the cooling-off period of 14 calendar days. During this deadline, the consumer can return, at his expenses, products not suiting him. This deadline runs from the delivery day of the order to the consumer. Any return must be beforehand indicated to Glamour Vintage company customer service of the The Sweet Mercerie side via the e-mail address: contact@thesweetmercerie.com

III -  Order

The order taking on the site is submitted to the respect of procedure organized by the company Glamour Vintage via the site TheSweetMercerie.com concretized by a succession of various stages that the customer necessarily has to follow to validate his order. The customer will have the possibility, before validating definitively his order, to verifie the detail of this one and his total price, and correct possible errors, before confirming his acceptance. Any order confirmed by the Customer is worth sale contract and acceptance of all the conditions of the present.

The company Glamour Vintage will refuse any order of a customer from the site TheSweetMercerie.com with whom there would be a dispute or an incident concerning the payment of a previous order or which would violate the measures of the present.

In this case, the company Glamour Vintage via the site TheSweetMercerie.com will inform by e-mail the customer. In defect for the customer to proceed with the company Glamour Vintage Vintage via the site The SweetMercerie.com to the correction of the erroneous or opposite elements in the present general terms of sale, the company Glamour Vintage via the site TheSweetMercerie.com reserves the right not to treat the order

An confirmation email summarizing order (products, price, availability, quantity) will be sent to the customer by compagny Glamour Vintage via TheSweetMercerie.com. For that purpose, the customer accepts formally the use of the e-mail for the confirmation by the company Glamour Vintage via the site TheSweetMercerie.com of the contents of his order. Invoices are handed during the delivery.

IV - Prices and Terms of payment

1. Determination of the price

The prices of products are indicated in euros, all taxes included except the shippement costs. The total price of the order (all taxes and shippement costs included) is indicated in the basket.

The company Glamour Vintage via the site TheSweetMercerie.com can modify its prices at any time but products will be charged on the basis of the current price at the time of the recording of the order, if available.

2. Method of payment

Full payment must be realised at the effective order day

The payment of purchases is made or by:

- Credit Card

The Customer reaches a dedicated space given by a banking institution, which insures the safety and the recording of the order of payment. In this context, the Customer recognizes expressly that the communication of its credit card number to the company Glamour Vintage via the site TheSweetMercerie.com is worth authorization of debit of its account up to the ordered products.

- By Paypal.

First It is necessary to have opened an Paypal account

On the site TheSweetMercerie.com, having validated the contents of the basket, the customer has to choose the option Paypal as the payment, then indicate his email address, his password, the amount and the currency. PayPal serves then as intermediary between the buyer and the company Glamour Vintage via the site TheSweetMercerie.com and transactions of debit and credit are nearly immediate on the Paypal account. The customer can then verify that the transaction was well made by connecting his account PayPal. The customer never communicates his banking information to Glamour Vintage or to a third party.

The registered and safed datas by the company Glamour Vintage via the site TheSweetMercerie.com constitute the order proof and all the past transactions. The registered data by the system of payment establish the proof of the financial transactions.

The consumer guarantees to the company Glamour Vintage via the site TheSweetMercerie.com that he has the authorizations possibly necessary to use the method of payment chosen by him, during the validation of the order form. The company Glamour Vintage via the site TheSweetMercerie.com reserves the right to suspend any management of an order and any delivery in case of the rejection of credit card payment on behalf of the officially accredited organisationor in case of non payment.The consumer remains informed that the company Glamour Vintage via the site TheSweetMercerie.com could not be hold responsible for any embezzlements or fraudulent uses of any method of payment which would not have been detected by the checking procedure.
Within this check, it can be asked to the customer to send by fax or e-mail to the company Glamour Vintage via the site TheSweetMercerie.com a copy of an ID card as well as a address proof. The order will be validated only after reception and check by our services of the sent documents. Falling the reception of these documents within 15 days following the signing of order, it will be considered as cancelled by full rights.

The company Glamour Vintage via the site TheSweetMercerie.com keeps the full and whole property of the sold products until all the sums owed by the consumer are collected within the framework of its order, expenses and taxes included. Ownership transfer of the good bought from the company Glamour Vintage via the site TheSweetMercerie.com by the consumer to a third person, will not be taken care by the company Glamour Vintage.

Only the origin buyer of the good can claim to reach the clauses of the present general terms of sale. 

V – Delivery

The delivery deadline is estimated at 3 in 7 working days upon receipt of the payment according to the destination country.

The proposed ways of shippement depend on the destination country.

The delivery is made to the delivery address indicated by the customer, being specified that this one has to be the address of residence of the customer or quite different natural person of its choice. The delivery can be made neither in hotels nor in post office boxes.

So that these deadlines are respected, the customer has to make sure to have communicated the exact and complete information concerning the delivery address (such as, for exemple : street number, building, staircase, access codes, names and\or numbers of intercom, etc.).

The indicated deadlines are indicative deadlines, corresponding to the average deadlines of processing and delivery. The company Glamour Vintage via the site TheSweetMercerie.com cannot be held responsible for consequences due to a delay of routing not being of its fact.

In case of damaged parcel, the Customer makes a commitment to notify to the carrier and to the company Glamour Vintage via the site TheSweetMercerie.com, by any ways, any reserves with  in 3 days following the reception of the product. Any complaint formulated beyond this deadline will be rejected without possibility of recourse. 

VI – Right to withdraw

The company Glamour Vintage via the site TheSweetMercerie.com meets the legal retraction deadline of 14 calendar days. During this deadline the consumer can return, at his expenses, products not suiting him. This deadline runs from the delivery day of the order of the consumer. Any return must be beforehand indicated with the Customer service of the company Glamour Vintage by an e-mail to the address : contact@thesweetmercerie.com

Exceptions in the right to withdraw: cutted product, made, to measure or exclusively.

The company Glamour Vintage recommends to the consumer to return the products via colissimo provided with a recommendation or with an additional insurance guaranteeing him, where necessary, the compensation of products at the level of their real market value in case of despoilment or of loss of these goods.

This right to withdraw is applied without penalty, with the exception of the expenses of return which stay chargeable to the consumer. The value of returned articles will then be paid off by re-credit of bank account ( secure transaction ) in case of credit card payment, or by Paypal ( Shipping costs are not refund ). With the agreement of the customer the value of return can be re - credited in the form of credit note at the account of the customer and will deduct of one or several following orders.

In case of withdrawal right exercice, the company Glamour Vintage will make all the efforts to pay off the consumer at reception of the goods.

VII – Delivery error - Not corresponding products

The consumer will have to formulate to the company Glamour Vintage via the site TheSweetMercerie.com the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and/or non-compliance of products in kind or in quality compared with the indications appearing on the order form. Any complaint formulated beyond this deadline will be rejected without possibility of recourse.

The formulation of this complaint to the company Glamour Vintage via the site TheSweetMercerie.com will be made by an e-mail to the address : contact@thesweetmercerie.com

Any complaint not made in rules defined above and within the time limits allowed cannot be taken into account and will release the company Glamour Vintage via the site TheSweetMercerie.com of any responsibility of the consumer.

Every product to be exchanged or to be paid off must have been returned to the following Glamour Vintage address, Rua Fontiscos 789, 4780-470 Santo Tirso, Portugal with in 8 working days following the complaint. To be accepted, any return must be beforehand indicated to the Customer service of the company Glamour Vintage.

In case of false statement and of unfair complaint, the company Glamour Vintage will send an contest e-mail and of refund rejection. The goods will be kept and will be returned at the expense of the customer on his request.

Falling the respect of the procedure above no complaint for non-compliance or visible vice defect of the delivered products can be accepted

VIII- Applicable Law

Any order takes by full right the acceptence of the customer of this general terms of sale. In case of lawsuits, only the Portuguese Courts will be competent. In case of difficulty or in case of complaint on the occasion of an order, the customer can address to the Customer service to find an amicable settelment. 

IX – Data-procssing and liberties

The information collected by the company Glamour Vintage via the site TheSweetMercerie.com during a order of the customer is necessary for the management of the deal and for that purpose can be communicated in whole or in part to the providers of the company Glamour Vintage via the site TheSweetMercerie.com speaking within the framework of the execution of the order. The customer is informed that the same personal data can also be collected by a organization in charge of the analysis of the orders and the fight against the credit card fraud. The customer has access, a rectification, an opposition and an cancellation right to the data concerning him.


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